On „Interviewing techniques
Participants‘s statements taken from a client’s survey:
What they liked:
- The content
- Instant Feedback and possibility to ask any question
- Good atmosphere
- Iterative and open discussions
- Helpful comments for application in real world situations
- Relevance – suggested questions will help me in my daily life
- Very short and efficient training
- The Trainer was very knowledgeable and entertaining. She provided new insights on interviewing behaviour and additionally provided practical examples
- Very hands-on oriented training with great insights for an effective interviewing
- Very knowledgeable trainer, practical insights, highly recommend
- Good team exercises
- Very interesting content: Content not only supportive for interviewing but also for client handling situation (body language, discussion techniques)
- Very good and experienced trainer
- Live training with the test candidates, very good examples by the trainer, excellent Q&A sessions with the trainer (e.g. how should I react when ...)
- Direct 1 on 1 feedback from coach
- Motivated, very friendly and experienced trainer
To improve:
- More practice time
- More practical sessions (was just the one day training)
- More exercises regarding body language
- It would be also nice to have an introduction to the biostructures (another training provided by Angelika) as it would help others to get a more comprehensive overview
- Perhaps one more candidate
- Some more training sessions
- Training could be also on 3 days instead of only 2
The assessment of 20 trainings is 4.84 out of 5.00 points for the trainer’s quality. The range went from 4.69 to 5.00 points as average results of the different trainings.
The methods are ranked 4.65 of 5.00 points. The range was 4.3 to 4.92 as an average of the different trainings.
On „Client Communication“
Participant‘s statements taken from a client’s survey:
What they liked:
- Trainer/colleagues/good mixture of content/theory/role plays
- Highly experienced trainer
- Role playing
- Discussion with the other seminar members
- Illustrative examples
- Learning for professional life and private life
- Structure according to the needs of the seminar participants
- The real time exercises
- Trainer Angelika Moritz is authentic, full of knowledge and a great speaker. The topics can be applied one to one in professional and private life.
- Trustful atmosphere within the team
- The seminar was individually tailored to the participants
- The seminar leader has extensive knowledge and was able to respond individually to questions and problem-solving approaches
- The coach was highly interested in working on daily examples/conflict situations/real-life experience.
- The appropriate balance between exercise and theoretical material was achieved.
- The schedule, the 2 days did not appear to be overfilled with input, you really could learn how to deal with your own personality and the client's personality
- Angelika. She's such a great trainer. The topic is also very helpful.
- No preference, everything was perfect!
To improve:
- Two days is not enough for the communication training, the time spent in the classroom was highly intense and the amount of new information was more than a human brain can accept and process at this short time.
- Nothing to improve!
- The second day was a little teacher-centred. Too much verbal information. Very interesting though! Some of the things I don't have in the handout.
The assessment of 13 trainings is 4.96 out of 5.00 points for the trainer’s quality. The range went from 4.82 to 5.00 points as average results of the different trainings.
The methods are ranked 4.98 of 5.00 points. The range was 4.3 to 5.00 as an average of the different trainings.
